At Flowers Gipsy Hill, we are proud to be the trusted local florist for households and businesses in the area. We stand firmly behind our fresh flowers guarantee, ensuring every bouquet and arrangement arrives at your door in peak condition. Your satisfaction matters to us, and our returns, refunds, and complaints policies are designed to protect the quality and freshness you expect.
Occasionally, unforeseen events during delivery may affect the condition of your flowers. If your order arrives damaged or not as described, please contact us as soon as possible after delivery. We may kindly ask you to provide a photograph of the issue so we can quickly assess the situation and find the best resolution.
We promise that all our floral arrangements are created using freshly sourced blooms. Our freshness window covers the first 48 hours from the time of delivery. Should your flowers show signs of distress within this period, and provided they have been cared for according to our care instructions, we encourage you to reach out for assistance. Our team will always prioritise your satisfaction and inspect concerns on a case-by-case basis.
Your happiness is important to us. For any order that does not meet our fresh flowers guarantee within our freshness window, you may be eligible for one of the following resolutions:
All decisions will be made promptly after assessing your claim. Please note, due to the perishable nature of flowers, claims raised beyond the 48-hour freshness period may not be eligible for a refund or replacement unless exceptional circumstances apply.
Should you have any concerns about your order, our team is here to help. To ensure a swift response, please provide your order reference and details about your concern. We strive to investigate all complaints and resolve them efficiently, normally within 2 working days. If the outcome you receive does not meet your expectations, our customer care manager will review your case for a final response.
As a staple within the Gipsy Hill community, Flowers Gipsy Hill values the trust of our customers above all. Whether delivering to private homes or local businesses, we take every possible step to ensure our flowers are fresh, beautiful, and a delight to receive. Your feedback and satisfaction drive our continual improvement, so please do not hesitate to get in touch regarding returns, refunds, or complaints.
We appreciate your support as your local florist and look forward to providing you with the highest standard of floral service. Our policies are in place to ensure peace of mind with every fresh floral purchase in Gipsy Hill.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
