Returns, Refunds and Complaints at Flowers Gipsy Hill
Our Commitment: Fresh Flowers Guarantee in Gipsy Hill
At Flowers Gipsy Hill, we are proud to be the trusted local florist for households and businesses in the area. We stand firmly behind our fresh flowers guarantee, ensuring every bouquet and arrangement arrives at your door in peak condition. Your satisfaction matters to us, and our returns, refunds, and complaints policies are designed to protect the quality and freshness you expect.
Policy on Damaged or Unsatisfactory Flowers
Occasionally, unforeseen events during delivery may affect the condition of your flowers. If your order arrives damaged or not as described, please contact us as soon as possible after delivery. We may kindly ask you to provide a photograph of the issue so we can quickly assess the situation and find the best resolution.
Freshness Window & Quality Assurance
We promise that all our floral arrangements are created using freshly sourced blooms. Our freshness window covers the first 48 hours from the time of delivery. Should your flowers show signs of distress within this period, and provided they have been cared for according to our care instructions, we encourage you to reach out for assistance. Our team will always prioritise your satisfaction and inspect concerns on a case-by-case basis.
Refunds & Replacement Options
Your happiness is important to us. For any order that does not meet our fresh flowers guarantee within our freshness window, you may be eligible for one of the following resolutions:
- Replacement: We will arrange and deliver a fresh bouquet to you at the earliest possible opportunity.
- Refund: If a replacement is not suitable, we can process a refund back to your original payment method.
All decisions will be made promptly after assessing your claim. Please note, due to the perishable nature of flowers, claims raised beyond the 48-hour freshness period may not be eligible for a refund or replacement unless exceptional circumstances apply.
How to Make a Complaints or Returns Request
Should you have any concerns about your order, our team is here to help. To ensure a swift response, please provide your order reference and details about your concern. We strive to investigate all complaints and resolve them efficiently, normally within 2 working days. If the outcome you receive does not meet your expectations, our customer care manager will review your case for a final response.
Our Reputation as Your Local Gipsy Hill Florist
As a staple within the Gipsy Hill community, Flowers Gipsy Hill values the trust of our customers above all. Whether delivering to private homes or local businesses, we take every possible step to ensure our flowers are fresh, beautiful, and a delight to receive. Your feedback and satisfaction drive our continual improvement, so please do not hesitate to get in touch regarding returns, refunds, or complaints.
Thank You for Choosing Flowers Gipsy Hill
We appreciate your support as your local florist and look forward to providing you with the highest standard of floral service. Our policies are in place to ensure peace of mind with every fresh floral purchase in Gipsy Hill.
