Welcome to Flowers Gipsy Hill. These Terms and Conditions govern your use of our online flower delivery service in Gipsy Hill and surrounding areas. By placing an order through our website, you agree to these Terms and Conditions set out below. Please ensure you review them carefully before making a purchase. If you do not agree with any part of these Terms, you should not use our services.
These Terms and Conditions apply to all customers who use Flowers Gipsy Hill’s online platform for ordering flowers and arranging deliveries within Gipsy Hill and neighbouring areas. Both private consumers and business clients are covered by the provisions described herein. These Terms represent the entire agreement between you and Flowers Gipsy Hill in relation to your use of our website and services.
When you browse our website, you may select from our range of floral products and add them to your virtual basket. Upon completion of your selection, proceed to the checkout for review. At this stage, you will be prompted to supply all necessary information to complete your order, including recipient details, preferred delivery date, and any special instructions.
After you submit your order, you will receive an on-screen confirmation and an order summary will be displayed. This acknowledgment does not mean your order has been accepted. Acceptance of your order and the formation of a contract between you and Flowers Gipsy Hill will only occur when we dispatch the goods or send you written confirmation by another means, whichever occurs first.
We reserve the right to refuse an order if products are unavailable, payment is not authorised, or if we suspect any fraudulent or illegal activity. Should your order be declined, any payment taken will be refunded in full without undue delay.
Our arrangements and floral selections are subject to seasonal availability. While we endeavour to faithfully reproduce your selection, it may sometimes be necessary to substitute flowers or packaging with alternatives of equal or greater value and similar appearance, particularly during peak floral periods or in cases of supply difficulty. We will make every reasonable attempt to contact you in the event of significant substitutions, but if we do not receive a timely response, we will proceed with what we believe to be the most suitable alternatives.
All prices listed on our website for products and delivery options are shown in Pounds Sterling (GBP) and include VAT, unless otherwise stated. Prices are subject to change at any time, but such changes will not affect orders already accepted and confirmed.
Payment for orders must be made in full at the time the order is placed. We accept major credit and debit cards, as well as other payment methods as displayed at checkout. Your payment information will be processed securely in accordance with our Privacy Policy. No floral products will be dispatched until payment has been received and authorised.
If your payment is declined for any reason, your order will not be processed and we will notify you to provide an alternative payment method where possible.
Flowers Gipsy Hill provides delivery services throughout Gipsy Hill and the surrounding areas. Delivery dates and times are selected or agreed during the order process. While we strive to deliver flowers on the agreed date, delivery times are estimates and cannot be guaranteed, especially during peak periods or in adverse weather conditions.
You are responsible for providing accurate delivery details. We cannot accept liability for delayed or failed delivery due to incorrect or incomplete information supplied by the customer. If the recipient is not available at the time of delivery, we will attempt to leave the flowers with a neighbour or in a secure location, and leave a note for the recipient where applicable. In the unlikely event that delivery is not possible, we will contact you to arrange a re-delivery or collection as appropriate.
If you wish to cancel or amend your order for any reason, you must contact us as soon as possible after placing your order. Requests for cancellations or amendments should be made at least 24 hours before the scheduled delivery date to ensure they can be processed. For same-day delivery orders, cancellations or changes are typically not possible once the order has been confirmed and processed.
If your order is cancelled within the required notice period, any payment made will be refunded in full. Orders cancelled after goods have been dispatched or delivered may not be eligible for a refund, except where required by statutory rights.
Due to the perishable nature of flowers, returns are only accepted in cases where the products are received damaged or not as described. In such instances, you must notify us within 24 hours of receipt with clear details and a photo of the issue, so we can assess and resolve your complaint. At our discretion, we may offer a replacement, a partial refund, or a full refund.
Refunds are processed using the original method of payment and typically appear in your account within 7 to 10 business days. This returns policy does not affect your statutory rights under UK consumer law.
It is your responsibility to ensure any personal details, delivery addresses, and order information you supply are accurate and complete. You may be liable for any losses incurred by us due to the provision of incorrect details that result in failed delivery or loss of goods.
You must not use our website or services for any unlawful or fraudulent purpose, including but not limited to using false information, attempting payment fraud, or disrupting the functionality of our website.
We are responsible for ensuring that your order is delivered as described in these Terms and matches the description and quality expected. However, Flowers Gipsy Hill shall not be liable for any failure or delay in performance where such failure or delay is due to circumstances beyond our reasonable control, such as natural disasters, accidents, civil disturbances, or disruptions to transport systems.
To the fullest extent permitted by law, our total liability to you in respect of any losses incurred as a result of our failure to comply with these Terms is strictly limited to the purchase price of the goods you have ordered. We do not accept liability for any indirect or consequential losses, including loss of enjoyment, business, or goodwill which may arise as a result of your order with us.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be legally limited or excluded.
All content on the Flowers Gipsy Hill website, including images, product descriptions, designs, and text, is protected by copyright and other intellectual property laws. Unauthorised reproduction, distribution, or use of this content is strictly prohibited.
We value your privacy and are committed to protecting your personal data. Please refer to our Privacy Policy for details on how we collect, use, store, and safeguard your information. We only use your data for legitimate purposes to process and deliver your order and, where chosen by you, to provide updates and marketing communications.
If you are dissatisfied with any aspect of our service or products, please reach out to us promptly. We will investigate your concern and respond as soon as possible, aiming to resolve issues to your satisfaction whenever practicable.
Flowers Gipsy Hill reserves the right to update or modify these Terms and Conditions at any time and without prior notice. Changes will take effect once posted on our website, and your continued use of our service signifies your acceptance of these changes. It is your responsibility to review these Terms regularly before each purchase.
These Terms and Conditions are governed by, and shall be construed in accordance with, the laws of England and Wales. Any disputes arising out of or in connection with these Terms, including non-contractual disputes or claims, will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms and Conditions apply to all customers ordering online flower delivery in Gipsy Hill and the wider local area. They are designed to ensure a transparent and fair process for both our customers and Flowers Gipsy Hill. Thank you for choosing our flower delivery service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Gipsy Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Gipsy Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
